Help and user guides

Topics:

• Set up
• Where to find information
• Login and how to use
• Managing your account
• Contact the helpdesk

Setup

Mobile app

• How to set up the BC Services Card app
• How to set up the app on additional mobile devices using a QR code
• Check if you have a BC Services Card - using it is the fastest way to set up the app
• How to verify your email address during app setup
• Ways to protect your mobile device

Username, password and BC Token

• How to set up a username and password - instead of using the mobile app
• What a BC Token is and when you need one

Verifying your identity

• Why, when and how to verify your identity
• Audio and video tips when making a video call to verify identity

Where to find information

• Where to find information - such as health records or booking apointments
• What information is shared from your account to other services
• What websites accept BC Services Card Login

Login and how to use

• How to log in on a phone or tablet - with the app
• How to log in from a computer - using the app
• How to log in using a username, password and BC Token
• What mobile app notifications are, when they're sent, and troubleshooting
• Supported browsers

Managing your account

• Reset the app and manage devices
• Lost or stolen mobile device

Need more help?

If you're not able find what you're looking for and want to talk to someone, call the BC Services Card Help Desk.

BC Services Card Help Desk

Open Monday to Friday (except statutory holidays)