Lost or stolen mobile device
If you lost your mobile device, or it's been stolen, you can remove the app from that device.
You can either:
- Log in to your account and remove it yourself (if you have another way to log in)
or - Go to any Service BC location and they can remove it for you
Remember that only someone who can unlock your mobile device can use the app.
You may want to wipe your mobile device:
Need more help?
You can find more help in the user guides. If you're not able to find what you're looking for and want to talk to someone, call the BC Services Card Help Desk.
BC Services Card Help Desk
Open Monday to Friday (except statutory holidays)
7:30 am to 5 pm Pacific Standard Time
8:30 am to 6 pm Mountain Time
1-888-356-2741 (Canada and USA toll free)
604-660-2355 (Within Lower Mainland or outside Canada and USA)