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Collection of personal information

Your personal information is collected for the purpose of using the BC Login Service to access government services online to authenticate your identity during login.

Policies and procedures regarding the collection, use and disclosure of personal information are governed by sections 26(c), 26(e), 26(h), 32 and 33 of the Freedom of Information and Protection of Privacy Act.

The use and disclosure of your email address

When you set up an account you can provide your email address. We'll only use and disclose it according to the preferences you've selected in your account. We will not use your email address for any reason other than what you've selected.

Notification of information sharing

We'll tell you which personal information we'll share with the website you want to access. You have the option to view this information every time you log in.

Access information is recorded

We record:

  • When and how you use your account 
  • That you logged into a website 
  • The name of the website is only saved for 30 days

We use this information to protect your security. It's displayed to you in your account history.

We cannot see what you do after you log in to a website.

Photos and video recordings are collected

If you choose to verify your identity by video on a mobile device, photos of yourself and your ID documents are provided to us for identification purposes.

Your information is securely stored on your mobile device temporarily until the app is set up.

The video call is recorded for quality assurance purposes. We only keep it for 90 days.

Mobile device information is collected

If you use your mobile device with the app to log in to a website, we'll collect information about your device and use it for technical support purposes. The information contains things like the operating system type and version.

We do not collect your telephone number or location.

If you choose to verify your identity by video on a mobile device, we also collect your device information for the video software.

Account deletion

If you no longer want your account, you can remove your account from your mobile device. And, delete the mobile app as well. Learn more about managing your account.

We will delete your personal information according to BC Government retention requirements.

If you have questions about deleting your account, contact us.

Additional privacy information

Read about privacy information related to applying for a BC Services Card.

Who to contact if you have questions

If you have any questions about the collection, use and disclosure of your personal information, please contact:

Manager, Service Operations
Provincial Identity Information Management Program​

1 888 356-2741

Mailing address:
PO BOX 9412 STN PROV GOVT, Victoria, BC, V8W 9V1