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Contact us

Last updated on January 29, 2024

Contact the Service BC Help Desk if you have feedback or if you need help to:

  • Set up the BC Services Card app
  • Set up your username and password
  • Get a BC Token
  • Log in to a website

Before you call

  • Check the user guides for help
  • Check the website you're trying to access for help or contacts
  • If available, get the following information ready for the call:
    • The date and time an error was displayed
    • Your BC Services Card serial number. (The number on the back edge of your card. It's under the bar code)
    • A description of your problem, including the type of error you received

Service BC Help Desk

We're open Monday to Friday from:

  • 7:30 am to 5 pm Pacific Standard Time
  • 8:30 am to 6 pm Mountain Time

We're closed on all statutory holidays.

Call us at:

Video Relay Service (VRS):

Telephone Device for the Deaf (TDD):

  • 711 (across B.C.)

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