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You can now use a PIN to secure the app

Last updated: August 26, 2023

In older versions of the app, the only option to secure it was using your device's security. For example, unlocking the app with a:

  • Passcode, Touch ID or Face ID on an iPhone or iPad
  • Password, pattern or fingerprint on an Android device

You can now use a 6-digit PIN to secure the app if you prefer. This option is only available with the latest version of the app.

We recommend this option if you:

  • Do not secure your device with a passcode
  • Sometimes remove the passcode on your device

Going to use a PIN?

If you use a PIN, it's important to know the following:

  • You need to remember your PIN
  • It's never shared with us
  • It never leaves the app on your device
  • We cannot help you get or reset your PIN
  • If you forget your PIN you will have to reset the app and set it up again

Why we added the option to use a PIN

You asked, we listened.

Previously, only people with a passcode on their mobile device could use the app.

By talking with citizens, we learned there are many reasons why someone may not have a passcode on their device. Including people who:

  • Choose to not secure their mobile device with a passcode
  • Cannot have a passcode on their device because they need quick access to it
  • Need to turn off their passcode sometimes

We want to make sure everyone who needs to use the app can.

How to change to use a PIN

Using the latest version of the BC Services Card app:

  1. Open the app
  2. Go to Settings
  3. Tap on App security
  4. Tap on Change PIN

In App security, you can also choose a PIN or switch between options.

Learn more about securing the app

Need more help?

You can find more help in the user guides. If you're not able to find what you're looking for and want to talk to someone, call the Service BC Help Desk.

Service BC Help Desk

Open Monday to Friday (except statutory holidays)

7:30 am to 5 pm Pacific Standard Time
8:30 am to 6 pm Mountain Time

1-888-356-2741 (Canada and USA toll free)
604-660-2355 (Within Lower Mainland or outside Canada and USA)

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