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Verify your email address to set up the app

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Why you need to verify your email address

You need to verify your email address when you set up the BC Services Card app. We'll email you a code to enter in the app. This will:

  • Prove you have access to that email account
  • Confirm you entered your email address correctly

How to verify your email address

1. Enter your email address

  • Open the app
  • When prompted, enter your email address

2. Get your verification code

  • Go to your email account
  • Open the email with the subject line "Verify your email address for your BC Services Card Account"
  • Copy your verification code displayed in the email

You do not need to keep this verification code. Each time you set up the app the verification code will be different​.

3. Enter verification code

  • Enter the verification code in the app
  • Tap continue

Troubleshooting problems

If you haven't receive an email with a verification code, be patient. It may take a few minutes to get the email.

Here are some tips to help you find it.

1. Check you entered your email address correctly

Go back and look at the email address you entered. If it's incorrect, update it.

2. Search for the email

We send the email from You can search for it. If it isn't in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.

3. Make sure you're checking the correct email account

If you have multiple email accounts, make sure you're checking the correct email inbox.

4. Resend the email

To resend the verification code, close this screen, and choose the "Resend code" option. Use the code in the most recent email you receive. Any previous codes will no longer work.

Need more help?

You can find more help in the user guides. If you're not able to find what you're looking for and want to talk to someone, call the Service BC Help Desk.

Service BC Help Desk

Open Monday to Friday (except statutory holidays)

7:30 am to 5 pm Pacific Standard Time
8:30 am to 6 pm Mountain Time

1-888-356-2741 (Canada and USA toll free)
604-660-2355 (Within Lower Mainland or outside Canada and USA)

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