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How to set up the app

First, get the app

You can download the BC Services Card app for free to your phone, tablet or iPad.

For iPhone or iPad

Requires iOS 13/iPadOS 13 or later. You can not use a beta version of iOS or iPadOS.

For Android

Requires Android version 6.0 or later. You can not use a beta operating system.

Then, enter your information in the app

There are 5 steps to set up the app. Once it's set up, you can just scan a QR code to set it up on additional phones, tablets or iPads.

Step 1: Choose how to secure the app

It protects your identity. For example, if you lose your phone or it's stolen.

There are 2 ways:

  1. Use the same security as your phone - like a passcode, fingerprint or Face ID
  2. Use a 6-digit PIN

Both are never shared with us and never leave your device.

We recommend you use a PIN if you sometimes remove the passcode from your phone.

Learn more about securing the app

Step 2: Scan or take photos of ID

Use a BC Services Card if you can. It'll let you:

  • Skip some steps to set up faster
  • Have more ways to verify your identity
  • Access the most services

If you live in B.C. then you likely have a BC Services Card

It replaced the CareCard in 2013. Some people combine it with their driver's licence.

Not sure if you have one? Check if you have a BC Services Card

If your BC Services Card does not have a photo:

If you do not have a BC Services Card:

Step 3: Add residential address

You'll skip this step if you provided a BC Services Card in step 2. Your account will automatically use the address on your card.

Otherwise, enter the address of where you live in Canada.

Step 4: Add email address

We'll only email you about your account.

You need to verify your email address to:

  • Prove you have access to the email account
  • Confirm you entered your email address correctly

Get help to verify your email address

Step 5: Verify identity

When you verify your identity, it:

  • Proves you are who you say you are
  • Makes sure no one else can set up the app with your ID
  • Helps protect your privacy
  • Makes the app more secure with enhanced levels of security

You only need to do this to set up the app. It's not needed each time you log in.

Learn more about verifying your identity

Things to check if you're having trouble

Check that:

  • Your computer or mobile device is connected to the internet
  • The operating system (OS) on your mobile device is up to date. Only the following OS are supported:
    • Android version 6.0 or later
    • iOS 13/iPadOS 13 or later
  • You're not using a Beta OS
  • The BC Services Card app on your mobile device is up to date
  • Your camera and microphone are working if you choose to verify your identity by video
  • If you're still having trouble setting up the app, contact us

Need more help?

You can find more help in the user guides. If you're not able to find what you're looking for and want to talk to someone, call the Service BC Help Desk.

Service BC Help Desk

Open Monday to Friday (except statutory holidays)

7:30 am to 5 pm Pacific Standard Time
8:30 am to 6 pm Mountain Time

1-888-356-2741 (Canada and USA toll free)
604-660-2355 (Within Lower Mainland or outside Canada and USA)

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