How to set up the app

On this page:

• Get the app
• Provide your ID
• Provide your email address
• Verify your identity
• Things to check if you're having trouble

Protect your device

Before you get the app, make sure to protect your device. Anyone that can unlock your mobile device could use the app to:

• See your identity information, such as your name or birthdate
• Log in your account and see your data and activity
• Log in to websites as you

Get the app

• Get the BC Services Card app
• Open app
  
• We recommend you allow notifications when asked as they provide a faster way to log in
• Read and accept the BC Login Service Terms of Use
• Review privacy information

Provide your ID

You can use the following types of ID:

• Just a BC Services Card with a photo

  or

• A BC Services Card without a photo + photo ID

  or

• 2 pieces of government-issued ID

Accepted photo ID or government-issued ID

Note: if you have the app set up on another device, you can skip the next steps and just scan a QR code to complete setup.

Provide your email address

We'll only email you about your logins or changes to your account.

You need to verify your email address to:

• Prove you have access to the email account
• Confirm you entered your email address correctly

Verify your identity

Verify your identity to complete setting up the app. You will not need to do this each time you log in.

It's important because it:

• Proves you are who you say you are
• Makes sure no one else can set up the app with your ID
• Helps protect your privacy
• Makes the app more secure with enhanced levels of security

You have 7 days to verify your identity after you provide your ID in the app. If you cannot complete it within that time, simply start again when you're ready.

Things to check if you're having trouble

Check that:

• Your computer or mobile device is connected to the internet
• The operating system (OS) on your mobile device is up to date. Only the following OS are supported:
  • Android version 6.0 or above
  • iOS 10 and above
• You're not using a Beta OS
• The BC Services Card app on your mobile device is up to date:
  • Get the BC Services Card app
• Your mobile device has device protection enabled
  • For example, on an iPhone or iPad you may have a device passcode, Touch ID or Face ID to unlock your device
  • Learn more about how to protect your device
• Your camera and microphone are working if you choose to verify your identity by video
• If you're still having trouble setting up the app, contact us

Need more help?

You can find more help online in the user guides. If you're not able find what you're looking for and want to talk to someone, call the BC Services Card Help Desk.

BC Services Card Help Desk

Open Monday to Friday (except statutory holidays)